Imprint.

This website is maintained by:
Ayo Skincare
Ruhsldorfer Str. 2
Berlin, DE

You can address your queries to admin@ayoskincare.com


Terms of use.

Final Sale

For product safety reasons all sales are final, this is inclusive of all products and merchandise. We accept refund or exchanges, for items damaged in transit or items that are defective. Melted body butter does not qualify for exchange or refund. To be eligible for a refund or exchange you must first contact us within 10 days of receiving your order to alert us of the damage. You must return the item to us, we do not pay for shipping labels. Upon the receipt of the damaged item, we will send out a replacement, if available. If a replacement is not available we will issue a full refund of the purchase price of your item. When submitting for an exchange send us an email at admin@ayoskincare.com with the order number, picture of the product(s), and we will do everything to help you out!

Order Limits

We have a order limit of 4 per each individual item, orders that exceed will not be accepted.

Estimated Delivery Dates

Our estimates of average delivery times are based upon information provided by our shipping carriers. Standard Ground delivery is not guaranteed by the carrier but will occur in 2-8 business days after the order has been processed for most orders. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email.

Shipping

Ayo Skincare orders are processed within 5-7 business days (excluding weekends and major holidays).

Once your order has been shipped, you will receive an email notification and tracking #. After placing your order please take a moment to double-check that your shipping address has been entered correctly. Once your order is shipped, we are unable to re-route or ship replacements.

 

Privacy Policy.


Last Updated: 07/12/2023

This Privacy Policy defines how Ayo Skincare] ("we," "us," "our") gathers, uses, discloses, and safeguards the personal information obtained from users ("you," "your") who access our website, located at www.ayoskincare.com. As an ecommerce site based in Berlin, Germany, we comply with the data protection regulations set forth by the General Data Protection Regulation (GDPR).

1. Consent
By using our website and providing us with your personal information, you hereby consent to the terms and conditions of this Privacy Policy.

2. Personal Information Collected
We may gather the following categories of personal information:

  • Contact Information: such as your name, address, email address, and phone number.

  • Payment Information: when you make a purchase, we collect information necessary for payment processing, including credit card details, billing address, and other payment information.

  • Account Information: details provided by you when you create an account with our ecommerce site.

  • Order Information: data related to your purchase history, such as products ordered, date and time of purchase, and order details.

3. Use of Personal Information
We use the collected personal information for the following purposes:

  • To process and fulfill your orders, manage your account, and provide customer support.

  • To communicate with you regarding your orders, account, and any updates or promotional offers we believe may be of interest to you.

  • To enhance our website's user experience and improve our services.

  • To customize and personalize the shopping experience based on your preferences.

  • To analyze and monitor website usage, generate statistical data, and identify trends to improve our business operations.

  • To comply with applicable legal requirements and enforce our policies.

4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with the following entities in certain situations:

  • Service Providers: We engage trusted third-party service providers to perform various functions necessary to operate our website and provide services to you. These include payment processors, shipping carriers, and IT support providers. These service providers are obligated to protect your personal information and only use it as necessary to fulfill their contractual obligations to us.

  • Legal Compliance: We may disclose personal information when required to comply with applicable laws, regulations, legal processes, or government requests.